Boomerang is a Customer Engagement Management suite
Boomerang enabling Omni-channel customer service excellence and simplicity to Digital Business
- One Omni-channel view of the Business and services for the customer
- Customer self service
- 360 degree view of customers knowledge and engagement integrated with internal systems and processes
Boomerang features :
Customer Master Data Manager (CMDM) that provides Customers with a consistent Cross-Channel service experience and gives the Business a 360 view of all customer engagements.
Business Process Management with prebuild multidimensional structure that links together:
Integration platform based on standard REST-API (iHub)
Flexible and effective Software Development Framework (B2Edge)
By providing efficient, predictable and relevant services across all channels your customers will keep coming back.
Business and Private life is presently in a substantial paradigm shift driven by the Internet of Things and what Gartner calls the “Nexus of Forces (the convergence of mobile, social, cloud and information) will be the foundational elements supporting the digital business strategy”.
To be more competitive and survive…”by 2017, 1 in 5 industry leaders will have ceded market dominance to a company founded after 2000 and 32% of the most influential vendors in 2023 doesn’t exist yet”. Gartner 2013) …we must fully understand and better connect the impact and correlation the between the “Nexus of Forces”.
Boomerang helps you manage the Customer Experience in digital business and in real life.
CSC Boomerang provides solutions for Cross-channel engagement and the base for driving a joint Omni-channel approach