Helping mass transit organizations

         

Industry best practise






Boomerang is a customer centric solution that empowers the Customer by providing:

• Customer self service

• One view of the mass transit operator through all channels

• 360 degree view of customers knowledge and engagement integrated with internal systems and processes
  Boomerang offers an industry best practise for cost efficient management of customers, communication channels and services. Today, Boomerang is used by the majority of large mass transit operators in Scandinavia. The new version is built on CSC’s new Customer Connect platform.

 

 

Boomerang was developed by CSC to meet industry specific challenges in the following areas:
CRM — Boomerang brings services together in a unified self-service platform with the flexibility to create personalized ‘My Pages’ which can include services from multiple legacy backend systems.

Service Management — Boomerang integrates internal systems and processes with:
• Case Management — providing efficient case management with support to automate some or all of the administration processes.
• Sales and E-ticketing utilizing a proven platform with full support for integration to ticketing systems, payment systems and fulfillment providers supporting e-commerce, order-fullfilment and travel card management.

 

 

 

 

 

 

 

 

News and Trends

InnoTrans 2012 event in Berlin, Germany

September 18-21: CSC and the Boomerang team is attending INNOTRANS

Please join us in exhibition hall 4.1, stand number 115

TRAKO event in Gdansk, Polen

October 12-14: CSC and the Boomerang team is attending TRAKO

APTA EXPO  in New Orleans, Lousiana, US

October 3-5: CSC and the CSC Mass Transit Team is attending APTA EXPO

InformNorden in Malmö, Sweden

September 7-9: CSC and the Boomerang team is attending the InformNorden event in Malmö

Skyss upgrades to version 6

June 24: The PTA in Bergen gets CSC Boomerang version 6

Kolumbus upgrading to version 6

June 17: The PTA in Stavanger upgrades to the 2:d generation of Boomerang - CSC Boomerang version 6